When I was in high school and college I worked summers and holidays at a big department store. Depending on the year, I sold women’s clothes, men’s clothes, stationery and fine china.
My first stint in the china department during winter break, was perhaps my most stressful. I was more than a bit naive as I tried to help my first customer of the season. When she asked for a Lalique place setting, I knew I had a lot to learn.
My parents were practical people. We ate our meals from dishes purchased with S&H green stamps. Remember those?
At the age of 16, I had yet to discover Wedgewood and Lenox china. I didn’t know the difference between Waterford crystal and cut glass. I had no idea people ate with sterling silver flatware.
I was on a steep learning curve with a not-too-patient holiday shopping crowd. And for the most part, they were merciless.
Why is it that during the season of giving and forgiveness, so many shoppers forget their manners? They’re impatient and pushy, and all too often downright mean.
Don’t be that person!
I was sharing my thoughts on this topic with a friend at work the other day and she offered up this quote by motivational speaker Emory Austin:
“Some days there won’t be a song in your heart. Sing anyway.”
What great advice!
Sometimes the stress of the holidays brings out the worst in us ... but you can regain control with a little planning and positive thinking. The Mayo Clinic offers these tips to prevent the holiday shopping blues:
- Be realistic. The holidays don’t have to be perfect.
- Stick to a budget. Know how much you can spend before you go shopping.
- Plan your shopping days ahead of time so you’re not stuck with too much last-minute running around.
- It’s okay to say “no.” Don’t overcommit your time.
- When you’re feeling overwhelmed, take a break and do something nice for yourself.
Then consider doing something nice for the next salesperson you encounter. Start with a smile... and end with a song.
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